Greenwood and Sneinton Medical Centre, England

EXTENDED OPENING HOURS

We are now open on two evenings per week until 8.15pm for pre booked appointments only. If you require urgent medical attention please call the surgery number - 9501854 and this will automatically divert you to the out of hours emergency service. (NEMS).

We are also taking telephone calls from 8.00 a.m. each weekday morning for the booking of appointments.

REPEAT PRESCRIPTIONS & TELEPHONE CONSULTATIONS

We would like to remind patients that they can order their repeat prescriptions over the telephone after 1.00 p.m.

If you find it difficult to come down to the surgery for an appointment for any reason the doctors do carry out telephone conversations. Please ask at reception for further details.

Turners on-site Pharmacy now open Collins Pharmacy (Nottingham) Ltd, T/A Turners Pharmacy of 181 Sneinton Dale have re-located to the surgery premises.
This will enable both the pharmacy and the surgery to work together. The purpose-built pharmacy premises incorporate a private consultation area, this will enable the pharmacy to expand on additional services including a medicines use review, and other professional services that the Primary Care Trust may require them to provide to meet the health needs of the population of Sneinton. Their services are available to both registered patients at the practice and also patients registered with neighbouring practices.

CLOSURE NOTICES 2011

In addition to closing for Bank Holidays, we also close for training purposes for approximately 7 Tuesday afternoons per year. Notices will be placed in the reception area in advance of these dates. Please ensure you have ordered any repeat medication you will require in advance of any closures.

If you require URGENT medical attention when the surgery is closed please call the usual number 0115 9501854 and your call will be automatically diverted to the out-of-hours emergency service. Please remember:
NHS DIRECT on 0845 46 47 (24 hours)
and the WALK-IN-CENTRE, London Road, Nottingham (open weekends and Bank Holidays)

PRACTICE SURVEY RESULTS
Each year patients are invited to complete the CFEP (PCT approved) patient survey. Once completed, the questionnaires are returned to CFEP for analysis and the results are returned to us.

The results of these surveys are discussed during Patient Participation Group meetings. Please let us know if you would like to join our Patient Participation Group.

If you would like a full copy of the results please ask at reception and a copy will be forwarded to you; or alternatively contact the Practice Manager.

TELEPHONE CONSULTATIONS
Most of our GPs are happy to carry out a telephone consultation. If you think you are able to discuss your problem over the telephone rather than face to face, just let one of the receptionists know when booking your appointment in the usual way.
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REGISTRARS SITTING AT THE PRACTICE

Please see Practice Newsletter

Swine flu Advice

This is a new virus, so no one will have immunity to it. Everyone could be at risk of catching it, as it can spread quickly from person to person. If you have any flu like symptoms:

High temp/fever
cough
sore throat
aching limbs
runny nose
headache

Swine Flu information leaflets are also available in:

Braille and large print
English
Chinese
Gujarati
Polish
Urdu

Please ask at reception should you wish for a copy.

How to be sun smart

Drink plenty of water to keep yourself hydrated.

· Use an appropriate strength, high factor sun screen for your skin - apply generously and often.

Sun burn can double your risk of sun cancer.
Summer sun is most damaging between 11am and 3pm - try to keep in the shade between these times.
Keep babies and young children covered up - aim to use a t-shirt, hat and sun glasses, as well as sun screen.
Wear appropriate clothing to the climate - in the heat it is best to wear light coloured, loose cotton clothes. Long sleeves and trousers will protect the skin. A hat will protect the head and face.

Travel vaccinations

Now the holiday season is upon us, please don’t forget to book in for your travel vaccinations in plenty of time. Ideally, these should be done 6-8 weeks before travel. Also, don’t forget Anti-Malaria tablets should you be traveling to a high risk area.

Hayfever and allergies

If you suffer from hay fever don’t forget to watch out for the pollen count;

· Newspapers

· TV weather forecast

Symptoms:

· Blocked or itchy nose.

· Sore, streamy and watery eyes.

· Blocked ears.

· Sneezing.

· Sinus pain.

· Tickly throat and/or itchy palate.

· Blisters or skin rashes.

There are a range of remedies available, from the pharmacy, to treat hay fever and allergies;

· Antihistamines.

· Nasal anti-inflammatories.

· Decongestants.

· Eye drops.

Please speak to a pharmacist for advice on which to use.

Practice Newsletter

We publish a practice newsletter at least twice a year. If you would like to add anyarticles, or think of something you would like to see covered; please contact us.

Patient Participation Group

If you would like to participate in our Patient Participation Group, please ask at reception for more information. We would especially welcome input from our younger patients for ideas on improving our service.

Contact Details

Please let reception know if any of your contact details have changed. It is important that we have your up to date address and telephone number so we can get in contact with you if required.

Our new up-dated practice booklet is now available - please ask reception for a copy.

Information available from The Greenwood and Sneinton Family Medical Centre providing medical services under contract to the NHS Nottingham City, under the Freedom of Information Act model publication scheme

Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.

Information to be published	How the information can be obtained (e.g. hard copy, website)	Cost
Class1 - Who we are and what we do (Organisational information, structures, locations and contacts).This will be current information only.	This document refers solely to the Greenwood & Sneinton Family Medical Centre operating from premises at 249 Sneinton Dale, Sneinton, Notts, NG3 7DQ. Additional information is published in our practice leaflet ( a copy is available free of charge on request from reception), and additional information is also on our website at www.greenwoodmedicalcentre.co.uk The Greenwood and Sneinton Family Medical Centre falls into the NHS Nottingham City. Their headquarters are at:- Standard Court 1 Park Row, Nottingham, NG1 6GN Tel: 0115 8839200 Fax: 0115 912 3302 e-mail: pals@nottinghamcity-pct.nhs.uk Website: www.nottinghamcity-pct.nhs.uk The practice has a general medical services contract (GMS) with the Primary Care Trust to provide medical services for the geographical area of Sneinton, Bakersfield, Carlton, Gedling, Mapperley, Colwick, Netherfield, St Ann’s’, Thorneywood and City Centre. Please check with reception if you are unsure as to whether or not you are in our catchment area.	Please see the note at the end of this document.
Doctors in the practice	The Partnership comprises the following GP’s: Dr Ross Martin – MB ChB Sheffield 1978, DRCOG 1984 MRCGP (male) Dr Mark Smith – BS BM Nottingham 1983, MRCGP B Med Sci (male) Dr Sarah Layzell – BM Southampton 1991, DRCOG DFFP, Dip Pres Sci Cert IPE FRCGP (female) Dr Joanne Taplin – BMBS Nottingham 1997, MRCGP DRCOG DFFP B Med Sci (female)	Please see the note at the end of this document.
Contact details for the practice (named contacts where possible with telephone number and email address (if used)	Tel: 0115 950 1854 Fax: 0115 958 0044 Website address: www.greenwoodmedicalcentre.co.uk	Please see the note at the end of this document.
Opening hours	Monday to Friday 08.30am – 06.30pm Telephone lines open at 08.00am each morning for booking appointments. Two evenings a week the practice is open until 08.15pm for pre booked appointments.	Please see the note at the end of this document.
Other staffing details	Practice Manager - Jane Bacon Assistant Practice Manager – Yvette Maddams Further staff details are available on request from the Practice Manager, our website or the Practice leaflet. Some personal and confidential information about individuals, which is protected by the Data Protection Act 1998, may be withheld.	Please see the note at the end of this document.

Class 2 – What we spend and how we spend it (Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit) Current and previous financial year as a minimum	This section discusses the services we provide under contract to the NHS. More detail is given in both our practice leaflet and also on our website at: www.greenwoodmedicalcentre.co.uk The range of services we provide under contract to the NHS are: · General Medical services · Specialist nurse clinics · Home visits · Blood tests, smear tests etc · Childhood immunisations · Prescriptions · Minor Surgery · Treatment room services, i.e. dressings · Monitoring of conditions such as asthmas, COPD, Diabetes, Heart disease etc · Smoking Cessation advice · New patient Checks · Contraception and pregnancy advice	Please see the note at the end of this document.
Total cost to the PCT/LHB/HSSB of our contracted services.	The Greenwood and Sneinton FMC receives money from NHS Nottingham City according to its contract with NHS Nottingham City in exchange for services provided for patients. Additional information is available on request from the Practice Manager.	Please see the note at the end of this document.
Audit of NHS income	Available on request from the Practice Manager.	Please see the note at the end of this document.

Class 3 – What our priorities are and how we are doing (Strategies and plans, performance indicators, audits, inspections and reviews).Current and previous year as a minimum
Plans for the development and provision of NHS services	Available on request from the Practice Manager.	Please see the note at the end of this document.

Class 4 – How we make decisions (Decision making processes and records of decisions) Current and previous year as a minimum.
Records of decisions made in the practice affecting the provision of NHS services.	Available on request from the Practice Manager.	Please see the note at the end of this document.

Class 5 – Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities). Current information only (mark “not held” against any policies not actually held)		Please see the note at the end of this document.
Policies and procedures about the employment of staff	Available on request from the Practice Manager.	Please see the note at the end of this document.
Internal instructions to staff and policies relating to the delivery of services	Available on request from the Practice Manager.	Please see the note at the end of this document.
Equality and diversity policy		Please see the note at the end of this document.
Health and safety policy	Available on request from the Practice Manager.	Please see the note at the end of this document.
Complaints procedures (including those covering requests for information and operating the publication scheme)	Please see practice leaflet for information or ask reception for a copy of our complaints and plaudits procedure. The practice follows the NHS Complaints procedure and follows a strict protocol when dealing with all complaints.	Please see the note at the end of this document.
Records management policies (records retention, destruction and archive)	Available on request from the Practice Manager. There is also some information about Confidentiality of Patient records in our practice leaflet.	Please see the note at the end of this document.
Data protection policies	Available on request from the Practice Manager. There is also some information about our policies in our practice leaflet.	Please see the note at the end of this document.
Policies and procedures for handling requests for information	Available on request from the Practice Manager. There is also some information about our policies in our practice leaflet.	Please see the note at the end of this document.
Patients’ charter	Available on request from the Practice Manager. There is also some information about our policies in our practice leaflet.	Please see the note at the end of this document.

Class 6 – Lists and Registers Currently maintained lists and registers only		Please see the note at the end of this document.
Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice)	None Held.	Please see the note at the end of this document.

Class 7 – The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public) Current information only		Please see the note at the end of this document.
The services provided under contract to the NHS	Please see our practice leaflet or website.	Please see the note at the end of this document.
Charges for any of these services	Please ask at reception.	Please see the note at the end of this document.
Information leaflets	These are displayed in the reception waiting room and copies are available on request from reception.	Please see the note at the end of this document.
Out of hours arrangements	Please see our practice leaflet or website.	Please see the note at the end of this document.

Additional Notes

General Practice Publication Scheme

This Publication Scheme provides a guide to the services and practitioners who practice together within the Greenwood & Sneinton Family Medical Centre as required by the Freedom of Information Act 2000. Under this act all public authorities are required to have and operate a publication scheme approved by the Information Commissioner.

This Publication Scheme.

Cost of Information.

Most of the information contained within this document is avaliable from either our practice leaflet or website, but there may be a nominal charge to cover costs if you should require a hard copy of some information.

These charges will vary according to how that information is made available.

Charges as follows:

1. Website – Free of charge, (charges for the internet service provider and personal printing costs would have to be met by the individual). The practice and PCT web addresses are as follows:-

Surgery website: www.greenwoodmedicalcentre.co.uk

PCT Website: www.nottinghamcity-pct.nhs.uk

If you do not have internet access, a single print out will be available by post on request to the Practice Manager or by personnel application at the practice. The practice charges 10p per sheet and the cost of postage if required.

Requests for multiple printouts of other documents may attract a small charge for retrieval, photocopying, postage etc. We would let you know the cost and charges that would have to be paid in advance dependant upon the information that had been requested.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.